Refund policy

We offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.

To qualify for a return, your item must be in the same condition as when you received it: unworn or unused, with tags attached, and in the original packaging. Additionally, you’ll need to provide the receipt or proof of purchase.

To start a return, you can contact us at hi@barefootcomfy.com.

If your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items returned without first requesting a return will not be accepted.

You can always contact us for any return question at hi@barefootcomfy.com

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and take the necessary steps to resolve it promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders, personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please get in touch.

Exchanges

The quickest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason, without justification. The item must be in the same condition as when you received it: unworn or unused, with tags attached, and in the original packaging. You’ll also need to provide the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and inform you whether the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Shipping Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If more than 15 business days have passed since we’ve approved your return, please contact us at hi@barefootcomfy.com